Meet The Team
My Vision
Nigel Smith
Founder & Managing Director
“Before setting up PdC from scratch in 2004, Nigel’s career was in Account management for global companies such as IBM and Cisco, so customer service was a given.
Now, after more than 20 years we are definitely experts at what we do, but still our focus is on customer service above all.
Whether its Fire Dampers, Kitchen Extract Systems or Kitchen Deep Cleans, we are here to make compliance painless for our customers.
We have many customers that have been with us from more or less the start of the company. This is where I get my satisfaction. Knowing that we have provided the best possible service will the least amount or disruption.
Perhaps the biggest buzz I get from being the boss is seeing staff develop their skill and confidence. Often beyond what they thought possible
As for hobbies? I took up Horse riding in COVID and I have to say, I love it.”
Robert Applin
Sales Consultant
“Hi, I’m Robert! I’m a Sales Consultant here at Pro-duct Clean, looking after our amazing customers—whether it’s booking in their cleans, quoting new business, or just making sure everything runs smoothly.
My favourite part of the job? Definitely customer care. I love taking what might be one of a hundred things on a client’s to-do list and making it one less thing for them to worry about. I always aim to exceed expectations and make the whole experience as easy as possible. Also… shoutout to our MD Nigel Smith, who keeps the office stocked with biscuits, ice creams and treats. He’s a feeder, and I’m not complaining.
Outside of work, I’m into CrossFit, Hyrox, and running—though my team would be shocked to hear that, since I hardly ever mention it in the office… 😉”
Jo Norrington
Sales Consultant
“With extensive experience in senior retail, service, and health & safety roles, I have developed a natural passion for delivering excellent service, building meaningful relationships, and supporting businesses in staying compliant. For me, it’s the perfect combination – helping people while ensuring their business remains legal, safe, and successful.
I believe the best results come from working closely with clients and their teams. By building trusted relationships and understanding how a business operates, I can help create a compliant environment that supports smooth and effective day-to-day operations.
When I’m not working, you’ll usually find me outdoors with my horses and dogs, keeping active at the gym, or catching up with friends over a well-earned gin.”
Tracey Ward
Financial Controller
“I’ve worked in credit control / accounts for over 20 years. At PDC you will find me raising invoices to customers, answering account queries, chasing payments, inputting supplier invoices, arranging payments and anything else accounts related. It all keeps me busy 😊
Outside of work, I have two children who both play football, most of my weekends are spent ferrying them about & watching their games.”
Steph
Office Administrator
“Hi, I’m Stephanie. I recently joined PDC as an Office Administrator after taking a career break to raise my family. Returning to work has been such a positive experience – I’m proud to be part of a family-run company with an amazing team that has made it so easy to settle in.
Teamwork is truly at the heart of PDC, and it’s refreshing to feel part of such a supportive environment. Outside of work, I love travelling with my husband and our two young daughters, and in recent years I also discovered a passion for crocheting. I now enjoy making clothes and teddies for my children in my spare time.”
Jade Bastion
Senior Customer Service Administrator
“I joined Pro-Duct Clean at the end of March as a Senior Customer Service Administrator. I work closely with our clients and operational teams to ensure projects run smoothly, providing excellent customer service and support throughout the process.
Outside of work, I’m a social butterfly who enjoys CrossFit and generally keeping fit. Holidays keep me going, and I always try and tick a few new countries off the list each year. I’m also a big foodie and enjoy cooking, eating out, and the odd glass of wine (or two!).”
Ross Packer
Senior Commercial Coordinator
Hi, I’m Ross, I recently joined PDC as a Senior Commercial Coordinator after a successful career in Retail, I’m excited to be a part of a friendly and supportive team. I love building relationships and helping people, which is probably a good thing because I rarely struggle to start a conversation. In fact, if there’s an award for turning a five-minute chat into a twenty-minute one, I’d fancy my chances. 😂
Outside of work, you can normally find me in a pub or at a football match. As a lifelong Arsenal fan, I’ve mastered the art of believing that this is our year, usually by about 3pm on the opening day of the season. However, I have developed a thick skin over the years which is an essential survival skill when your football club finds increasingly creative ways to keep you humble. 😅
I’m looking forward to growing within PDC and contributing to the continued success of the business.
Tia Dixon
Part Time Senior Administration Assistant
“Hi, I’m Tia! I’m the Part Time Senior Administration Assistant here at Pro-duct Clean, supporting Lottie and helping keep everything running smoothly behind the scenes. From organising the day-to-day admin to making sure the little details don’t get missed, I love being part of a team that keeps things moving.
I’ve worked in HR for over seven years and I’m really passionate about the profession. I’m always looking to learn more, whether that’s studying, attending seminars or keeping up with the latest developments. I enjoy finding better ways to support both people and businesses, and bringing that experience into my role at Pro-duct Clean.
Outside of work, I’m a huge foodie, have what my friends and family would definitely describe as a shopping addiction, and come from a very busy household – I’m one of seven siblings! If you’re into rugby, you might even have seen my brother playing for Bristol Bears. Safe to say there’s never a dull moment in our family!”
Mike Hall
Digital Marketing Consultant (PickUP Digital)
“I have been working with PdC for over 7 years – helping to generate leads through Search Marketing (amongst other things), and they were in fact PickUP Digital’s first ever client!
“As well as running my digital marketing consultancy, I spend a good amount of time aquascaping my 5(!) fish tanks and writing/playing music.
“I have a wife and a 9 year old son who is gaming-obsessed (Minecraft, Geometry Dash, Mario, Sonic etc) and we often spend weekends visiting various zoos/farms and anything else that gets him away from screens!”
Kelly Thake
Graphic Designer & Email Marketer (Kreative Freedom)
“I’ve worked as a Graphic Designer in agencies for 7 years. In 2023 I switched to freelancing and started my own business Kreative Freedom. Shortly after, I started working with PdC to look after their email marketing and graphic design.
“I work fully remotely running my graphic design business, which allows me to spend a good amount of my time travelling. I love exploring the great outdoors through my various adventure hobbies such as climbing, via ferrata and scuba diving!”
Jordan Owen
Shift Lead
“Hi, I’m Jordan! I’m a Shift Lead here at Pro-duct Clean, making sure every job is completed to the highest standard and that the team has everything they need to deliver a great service. I started out as an Operative and progressed into a Shift Lead role in a relatively short space of time, something I’m really proud of. I actually worked here before too, so coming back felt like returning home.
I’m a firm believer that if a job’s worth doing, it’s worth doing properly. I take a lot of pride in maintaining high standards, working hard, and making sure every clean is completed safely, efficiently and to the level our customers expect.
Originally from up north, I still get plenty of stick for my accent in the South! And, much to my immense shame, our MD Nigel occasionally refers to me as his “mini me”—apparently my attention to detail and work ethic remind him of himself. I’m still deciding whether to take that as a compliment…”
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