Salary:
£33,0000 -£38,000 + Bonus
Primary Role Purpose:
- Ensure Customer Satisfaction
- Liaise between BDMs & Operatives
- Produce perfect Post Clean Reports
- Book Repeat Business
- Sales Pipeline Liaison
Key Responsibilities & Accountabilities:
- Send & Chase Quotation Acceptable Forms & Associated Invoice
- Booking Repeat Business
- Creating & sending acceptance forms and associated paperwork to customers following instruction of booking
- Manage Job Paperwork & Certificates and Draft Post Clean Reports
- Creating job paperwork & certificates for all booked jobs
- Drafting any required Post Clean Reports for all jobs
- Manage Photo & Video Inspection
- Produce perfect post clean reports for customers
- Customer Services
- Managing customer service satisfaction levels
- Calling customers weekly prior to booked job visits
- Processing customer credit/debit card payments
- Monitoring Sales Pipeline & Advising BDMs
- Using ACT database to work with opportunities with and on behalf of the BDMs and MD
- Any Other Reasonable Duties
- Constant evolution of role and career
The Job:
- To schedule our new and repeat customers into our 24/7, multi team planner weeks in advance
- Detail oriented
- Office Based
- The heart of all that we do
- Customers and Operative focussed
- Target based
- Rewarding and fun
You are: (and we wont suit you if you are not)
- Fun
- Fast paced SME experienced
- Smart
- Detail orientated
- A great verbal communicator at every business level
- Results driven
- Customer driven
- Ambitious
- Highly IT literate
- Within 25 miles of CO7 6QT