Primary Role Purpose:
- Ensure Customer Satisfaction
- Liaise between BDMs & Operatives
- Produce perfect Post Clean Reports
- Book Repeat Business
- Sales Pipeline Liaison
Key Responsibilities & Accountabilities:
- Send & Chase Quotation Acceptable Forms & Associated Invoice
- Booking Repeat Business
- Creating & sending acceptance forms and associated paperwork to customers following instruction of booking
- Manage Job Paperwork & Certificates and Draft Post Clean Reports
- Creating job paperwork & certificates for all booked jobs
- Drafting any required Post Clean Reports for all jobs
- Manage Photo & Video Inspection
- Produce perfect post clean reports for customers
- Customer Services
- Managing customer service satisfaction levels
- Calling customers weekly prior to booked job visits
- Processing customer credit/debit card payments
- Monitoring Sales Pipeline & Advising BDMs
- Using ACT database to work with opportunities with and on behalf of the BDMs and MD
- Any Other Reasonable Duties
- Constant evolution of role and career
Salary:
Up to £35k