Primary Role Purpose:
- Achieve financial targets
- Management of Customer Relationship Management & Sales
- Sales & Marketing
- Customer Relationship Management
- Customer Service
- Management Reporting
Key Responsibilities & Accountabilities:
- Coaching of Customer Relationship Administrators
- Coaching team members
- Holding team meetings
- Identifying personal training & development needs
- Carrying out performance development reviews with the MD
- Sales & Marketing
- Working with the MD to set and achieve targets
- Generating call lists for follow up calls and booking appointments
- Design of Emails
- Identifying testimonials for campaigns as and when required
- Managing campaigns (target by area, sector, sales lost, archive sutomers etc)
- Managing team to meet sales targets
- Customer Relationship Management
- Expectation setting
- Driving & managing new sales from repeat business via follow up calls to existing customers (and lost business)
- Call on completion calls and/or email
- Manage and grow key accounts
- Customer Service
- Managing customer service satisfaction levels
- Identifying testimonials from client feedback
- Managing customer complaints
- Management Reporting
- Providing weekly statistics on customer retention, quotes outstanding, new appointments, pipeline etc
- Holding weekly sales meetings and providing weekly sales figure update to MD
- Any Other Reasonable Duties
- Identifying areas of development including new processes and business opportunities