Customer Services Administrator

Pro-Duct Clean are currently seeking a Customer Services Administrator to join us in our East Bergholt HQ on a full-time or part-time basis. As a member of our team you’ll have the opportunity to work in a fast-paced and dynamic environment, whilst also having the flexibility to balance work and family commitments. If you’re a self-starter with excellent communication and organizational skills, we want to hear from you!

Responsibilities:

• Customer liaison
• Scheduling operatives
• Invoicing
• Database management
• Using Sage to send invoices
• Sending reports to clients
• Vehicle tracking
• Scheduling our 24/7 teams
• Work closely & maintain good relationships with our clients and internal departments
• Checking prices & Contracts are up to date
• Taking phone calls from customers and communicating important feedback internally
• Dealing with high volumes of emails
• Maintain our client database

Requirements:

• Minimum 3 years in customer facing roles
• Positive attitude
• Great telephone manner
• Plays well with others
• Excellent customer service skills
• Pride in your work
• Adaptability
• SME experience
• A desire to learn and evolve