Customer Service Administrator

You will be responsible for:

• Carrying out our morning routine, using sage, sending invoices, daily reports to clients. vehicle tracking.
• Scheduling our 24/7 teams accurately and intelligently.
• To maintain good working relationships with our clients
• Work closely with all departments.
• Ability to think on your feet and resolve any issues that may arise.
• Effective communication with colleagues to ensure understanding of operational requirements is achieved and maintained.
• Processing a high volume of product and customer orders.
• Checking prices and contracts are up to date.
• Taking phone calls from customers and communicating internally important feedback.
• Dealing with and responding to high volumes of emails.
• Report promptly and accurately to our clients.
• Maintain database.

Person Specification:

• You will need at least 3 years previous experience in Customer Service Administration.
• Highly organised and the ability multitask.
• Ability to work independently and prioritise own workload.
• Must be able to take initiative.
• Previous experience in preparing customer reports.
• Excellent customer service skills.
• Excellent IT skills that include Microsoft Office (Word, Excel, Email & Web) and Sharepoint awareness and experience is desirable but not essential.
• Knowledge of CRM Database System desirable.
• The ability to learn new skills and understand the value of following and evolving a robust and proven process.
• Results orientated.

Work Location: East Berholt, CO7 6QT